About PRMs

Patient Report­ed Mea­sures (PRMs) give patients a greater say in their care. PRMs cap­ture patients’ per­spec­tives of their own health and expe­ri­ences to improve their health out­comes and qual­i­ty of care.

PRMs can be bro­ken down into two categories:

Patient-Report­ed Out­come Mea­sures (PROMS)

PROMs cap­ture the patien­t’s per­spec­tives about how ill­ness or care impacts on their health and well­be­ing. Patients are sur­veyed on their qual­i­ty of life, dai­ly func­tion­ing, symp­toms, men­tal and emo­tion­al well­be­ing, and oth­er aspects of their health – out­comes that mat­ter most.

PROMS can show the impact of a spe­cif­ic treat­ment when sur­vey results are com­pared before and after, or they can be used to show gen­er­al changes in a person’s health out­comes over time.

Patient-Report­ed Expe­ri­ence Mea­sures (PREMS)

PREMs cap­ture the patient’s expe­ri­ence of the health ser­vices they receive, such as acces­si­bil­i­ty, the phys­i­cal envi­ron­ment, and aspects of their inter­ac­tions with clinicians.

Ben­e­fits

PRMs help us to under­stand and eval­u­ate fac­tors that influ­ence indi­vid­u­als’ health out­comes, and help us make deci­sions at a ser­vice lev­el to improve out­comes for whole populations.

Ben­e­fits of PRMs include:

  • Bet­ter deci­sion mak­ing – ensur­ing that patients and clin­i­cians have all the infor­ma­tion they need to make the best deci­sions together
  • Con­tin­u­ous qual­i­ty improve­ment – look­ing at out­comes and expe­ri­ences for groups of patients to see how we’re doing at a ser­vice lev­el and iden­ti­fy­ing oppor­tu­ni­ties for improvement
  • Val­ue-based care – being able to plan ser­vices at a pop­u­la­tion lev­el based on what mat­ters most to patients.

PRMs are an impor­tant com­po­nent of under­stand­ing if we’re tru­ly deliv­er­ing excel­lent healthcare.

About the Statewide PRMs Program

We are imple­ment­ing a stan­dard­ised approach to enable the sys­tem­at­ic col­lec­tion, analy­sis and report­ing of PROMs and PREMs to clin­i­cians so they can pro­vide the best care to patients.

We held a work­shop in 2020 with key stake­hold­ers to decide on the vision, prin­ci­ples and enablers for the Statewide PRMs Program.

What peo­ple asked for: Vision — Prin­ci­ple (PDF1MB)

Vision : A health sys­tem that recog­nis­es patient report­ed out­comes and expe­ri­ences as vital; where feed­back is avail­able in real time for clin­i­cal and con­sumer deci­sion-mak­ing, and infor­ma­tion is used at health ser­vice and sys­tem lev­els to dri­ve excel­lence and innovation.

Prin­ci­ples :

  • Excel­lent user expe­ri­ence : A sys­tem which is co-designed, user friend­ly, and pro­vides access to the right tools for the right peo­ple at the right time.
  • Safe­ty : For clin­i­cians and con­sumers, and cul­tur­al­ly. Infor­ma­tion pri­va­cy and security.
  • Trans­paren­cy : Informed con­sent. Con­sumers under­stand the pur­pose of per­son­al infor­ma­tion (health literacy).
  • Inclu­sive and equi­table : Avail­able to all those who are will­ing and ready; with delib­er­ate and con­sid­ered actions and approach; co-designed with con­sumers (includ­ing vul­ner­a­ble com­mu­ni­ties); iden­ti­fy and remove bar­ri­ers for peo­ple to get involved; infor­ma­tion is acces­si­ble to every­one and fed back at all levels.
  • Con­sumers and Clin­i­cians in part­ner­ship : Is built into exist­ing work­flows and pri­mar­i­ly informs patient care, shared deci­sion mak­ing, as well as con­tin­u­ous improve­ment and innovation.
  • Don’t wait : Get on and start, acknowl­edge exist­ing ini­tia­tives and then refine.

More infor­ma­tion

Check out resources on the research around PRMs and their effec­tive­ness, and a list of val­i­dat­ed patient sur­veys to help you improve your ser­vice. Check out the resources.

To receive email updates on the PRMs pro­gram, see stay informed.

For fre­quent­ly asked ques­tions, see our FAQs.

Have a ques­tion or would like more infor­ma­tion about PRMS, con­nect with us.