PRMs Collaborative Conversation Series - Helen Oni

Dr Helen Oni

Dr Helen Oni

Affil­i­a­tion: Son­der — Bet­ter Care Bet­ter Health / La Trobe University.

Helen is a Research and Eval­u­a­tion Man­ag­er at Son­der and over­sees research and eval­u­a­tion activ­i­ties across the organisation.

Q&A with Helen

What inter­est­ed you about patient report­ed mea­sures research and/​or projects?

I believe client expe­ri­ence with health care ser­vices is an impor­tant indi­ca­tor of qual­i­ty of care and a vital source of infor­ma­tion for qual­i­ty improve­ment and best practices.

What is your biggest achieve­ment in rela­tion to patient report­ed mea­sures research, or the appli­ca­tion of research into practice?

As an organ­i­sa­tion, we recent­ly explore the reli­a­bil­i­ty and appro­pri­ate­ness of client expe­ri­ence survey/​patient report­ed mea­sures for use among Cul­tur­al­ly and Lin­guis­ti­cal­ly Diverse con­sumers.

The project aims to gain insight into the appro­pri­ate­ness of Client Expe­ri­ence Sur­vey (CES) for CALD clients and to pro­vide rec­om­men­da­tions spe­cif­ic to the CES. Using a mixed method approach, the find­ings sug­gest re-word of cer­tain ques­tions to a sim­pler for­mat and/​or trans­late them to easy Eng­lish and using illus­tra­tion, so that it can be eas­i­ly under­stood by the tar­get group.

How do you approach col­lab­o­ra­tion with con­sumers, car­ers and com­mu­ni­ty? Or how do think we can work togeth­er to keep mak­ing advance­ments in this space?

The Patient Report­ed Mea­sures also refers to as Son­der Client Expe­ri­ence Sur­vey is sent twice a year in June and Decem­ber to all
clients who have accessed a Son­der ser­vice with­in the pre­vi­ous 6 months.

The sur­vey is open and made avail­able all year round and respon­dents are pro­vid­ed the oppor­tu­ni­ty to go into a draw to win a $250 Coles gift vouch­er to encour­age participation.

The PRMs report is used to deter­mine oppor­tu­ni­ties for improv­ing client expe­ri­ence across pro­grams and wider organisation.

Con­tact Helen

View oth­er pro­files in the PRMs Col­lab­o­ra­tive Con­ver­sa­tion Series.