Dr Helen Oni
Affiliation: Sonder — Better Care Better Health / La Trobe University.
Helen is a Research and Evaluation Manager at Sonder and oversees research and evaluation activities across the organisation.
Q&A with Helen
What interested you about patient reported measures research and/or projects?
I believe client experience with health care services is an important indicator of quality of care and a vital source of information for quality improvement and best practices.
What is your biggest achievement in relation to patient reported measures research, or the application of research into practice?
As an organisation, we recently explore the reliability and appropriateness of client experience survey/patient reported measures for use among Culturally and Linguistically Diverse consumers.
The project aims to gain insight into the appropriateness of Client Experience Survey (CES) for CALD clients and to provide recommendations specific to the CES. Using a mixed method approach, the findings suggest re-word of certain questions to a simpler format and/or translate them to easy English and using illustration, so that it can be easily understood by the target group.
How do you approach collaboration with consumers, carers and community? Or how do think we can work together to keep making advancements in this space?
The Patient Reported Measures also refers to as Sonder Client Experience Survey is sent twice a year in June and December to all
clients who have accessed a Sonder service within the previous 6 months.
The survey is open and made available all year round and respondents are provided the opportunity to go into a draw to win a $250 Coles gift voucher to encourage participation.
The PRMs report is used to determine opportunities for improving client experience across programs and wider organisation.
View other profiles in the PRMs Collaborative Conversation Series.