PRMs Collaborative Conversation Series - Rae Plush

Rae Plush
Project Man­ag­er, Con­sumer and Com­mu­ni­ty Engagement

Affil­i­a­tion: Women’s and Children’s Health Network

Q&A with Rae

What inter­est­ed you about patient report­ed mea­sures research and/​or projects?

“Inte­gral to best prac­tice (and my val­ues), is a need not a must, to cre­ate avenues to cap­ture and act on feed­back from con­sumers about their experience.”

How is your organ­i­sa­tion apply­ing a Patient Report­ed Expe­ri­ence Mea­sures approach with­in your organisation?

• “Endorse­ment of a posi­tion paper, co-designed with con­sumers, to strength­en and enhance a sys­tem­at­ic approach to embed con­sumer expe­ri­ence feed­back to improve health ser­vice design and delivery.
• Enhance staff engage­ment in using the data col­lect­ed through the devel­op­ment of a user friend­ly report­ing tool to cap­ture both quan­ti­ta­tive and qual­i­ta­tive data
• Seek­ing eth­ic approval to under­take a tar­get­ed approach to cap­ture feed­back from con­sumers via SMS
• Devel­op­ment of WCHN com­mu­ni­ties of Prac­tice for both staff & con­sumers work­ing in the PREMs space
• Embed­ding the ​‘You said, We heard, We did’ approach to show­cas­ing our com­mit­ment to act on con­sumer expe­ri­ence feedback.”

How do you approach col­lab­o­ra­tion with con­sumers, car­ers and com­mu­ni­ty? Or how do think we can work togeth­er to keep mak­ing advance­ments in this space?

“Con­sumers & car­ers are inte­gral to all steps of this process – always our first step!”

Con­tact Rae

Email: rae.​plush@​sa.​gov.​au

View oth­er pro­files in the PRMs Col­lab­o­ra­tive Con­ver­sa­tion Series.